Terms of Service

1. Accepting these terms

These Terms of Service ("Terms") are an agreement between you and Worker Bee Wellness LLC ("Worker Bee", "we", "us"). They apply when you create an account, book an event, apply to work as a therapist, or otherwise use this website and platform (the "Service").

By using the Service you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company, and "you" means that company. If you do not agree, please do not use the Service.

2. What Worker Bee does

Worker Bee coordinates on-site corporate wellness events — chair massage, and related services — delivered at a client's own workplace by licensed massage therapists we refer to as "TheraBees".

We operate the platform that takes the booking, works out the staffing, dispatches therapists, and handles invoicing. We are the coordinator and biller of the engagement. The hands-on services are performed by independent contractors — see section 7.

3. Accounts and eligibility

• You must be at least 18 years old and able to enter a binding contract. The Service is intended for businesses and working adults, not for children.
• You are responsible for the accuracy of what you enter — contact details, the site address, headcount and access instructions — and for keeping your password confidential.
• You are responsible for activity under your account. Tell us promptly if you believe it has been used without your permission.
• We may suspend or close an account that breaches these Terms, or where we reasonably believe doing so is necessary to protect clients, therapists or the Service.

4. Bookings, staffing and changes

When you submit a booking you are requesting an event. A booking is not final until we confirm it, which is when we have therapists in place. We will tell you the recommended number of therapists based on your headcount, session length and how long you want the event to run; you may book more or fewer.

Events have a minimum billable length of 2 hours. You are responsible for providing a suitable, safe and private-enough space at the address you give us, and for access to the building on the day.

If we can only staff fewer therapists than you requested, we will tell you before confirming and you will be charged for the therapists actually staffed, not the number originally requested.

5. Rescheduling and cancellation

• Rescheduling is free. Moving a booking costs nothing, whenever you do it. The new date needs at least 24 hours' notice, and we will re-confirm your therapists for the new date.
• Cancelling with more than 24 hours' notice is free. There is no charge.
• Cancelling within 24 hours of the event start incurs a fee of 50% of the booking value. Therapists have held the time and turned down other work, and this fee is what allows us to pay them for it.
• We may cancel or reschedule an event where we cannot safely staff it, where the site is unsuitable or unsafe on arrival, or in an emergency. If we cancel, you are not charged.

6. Prices, invoices and payment

• Our standard rate is $120.00 per therapist per hour unless we have agreed otherwise with you in writing. Your quote is shown before you submit a booking.
• An invoice is raised when a booking is confirmed and is due within 14 days of confirmation, and in any case no later than 3 days after the event, unless different terms are agreed.
• Card and bank (ACH) payments are processed by Stripe. We do not receive or store your full card or bank account numbers — Stripe handles those directly. Paying through Stripe is also subject to Stripe's own terms.
• Sales tax is calculated and added where applicable.
• Gratuities are optional, are shown as a separate line, and are passed on in full to the therapists who worked your event. Worker Bee takes no share of a tip.
• Refunds, where due, are handled within 30 days of the original charge. After that we may need to arrange payment by another method.
• Amounts unpaid after the due date may be subject to reasonable collection costs, and we may pause future bookings until the account is settled.

7. Promotional codes

• Promo codes are applied at booking and are reflected in the price you agree to and in the invoice you receive.
• Codes may be limited by expiry date, number of uses, or the type of booking they apply to — for example, a day-rate code that applies only to bookings of exactly four or eight hours.
• Only one code applies per booking, and codes cannot be combined with the automatic recurring-booking rate. Where more than one discount could apply, you receive the better one, not both.
• We may withdraw or change a code at any time. Withdrawing a code does not change the price of a booking already made with it.
• Codes have no cash value and cannot be exchanged or transferred.

8. Therapists are independent contractors

This is important and we want to be plain about it. TheraBees are independent contractors. They are not employees, agents or partners of Worker Bee, and no employment, joint venture or partnership is created between Worker Bee and a therapist, or between a client and a therapist, by using the Service.

Therapists set their own availability, choose which jobs to accept, and are responsible for their own licensing, professional liability insurance, taxes and equipment. We verify that licensing and insurance documents are on file before a therapist is approved to take work, but we do not supervise or direct how treatment is performed.

Therapists working through the platform also agree to a separate Independent Contractor Agreement, which governs their relationship with Worker Bee. It is provided to each therapist in their portal, where they read and sign it and keep their own copy.

9. Health, safety and what this service is not

Chair massage and related wellness services are for general relaxation and comfort. They are not medical care, and nothing offered through the Service is a diagnosis, treatment, cure or medical advice. No therapist-patient relationship is created.

Participation is voluntary. Anyone receiving a session should tell the therapist about injuries, medical conditions, pregnancy or anything else relevant, and should consult a qualified healthcare professional about any medical concern. A therapist may decline to perform a session where they judge it unsuitable or unsafe.

10. Acceptable use

You agree not to:

• Use the Service unlawfully, or to harass, threaten or discriminate against anyone — including any therapist attending your site.
• Request or expect any service of a sexual nature. This ends the engagement immediately and may be reported to the authorities.
• Attempt to access another account, probe or interfere with the Service's security, or disrupt its operation.
• Scrape, copy or resell the platform, its content, or therapist information.
• Solicit therapists introduced through the platform to work around it in order to avoid our fees, during the engagement or for a reasonable period afterwards.
• Misrepresent who you are or who you are booking on behalf of.

11. Your content and our platform

You keep ownership of the information you put into the Service. You grant us the licence needed to host and use it to run the Service — take your booking, dispatch therapists, raise invoices and provide support.

The Service itself — the software, branding, and the Worker Bee name and logo — belongs to Worker Bee, and these Terms do not transfer any of it to you.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that a therapist will always be available for a requested date.

13. Limitation of liability

To the fullest extent permitted by law, Worker Bee is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the Service.

Our total liability for any claim relating to the Service is limited to the amounts you paid to Worker Bee for the specific event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Worker Bee and its officers, members and contractors from claims, damages and reasonable legal costs arising from your use of the Service, your breach of these Terms, or conditions at a site you asked us to attend.

15. Changes to these Terms

We may update these Terms. When we do, we will change the effective date at the top of this page, and for material changes we will make reasonable efforts to tell you — for example by email. Continuing to use the Service after a change means you accept the updated Terms. The terms that apply to a booking are the ones in effect when the booking was confirmed.

16. Governing law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules, and the state and federal courts located there will have jurisdiction over any dispute. [Placeholder — confirm the governing state and venue with counsel before launch.]

17. Contact

Worker Bee Wellness LLC — info@workerbee.life. See also our Privacy Policy.